We are here to help...

Need help?

If you need help with an order you’ve placed or an order you are looking to place online, the quickest and easiest way to find the answer you need is to take a look at our Help Centre. There you will have access to all our most frequently asked questions and answers.

We listen to our customers feedback and constantly update these pages to make sure this information is up to date meaning you can find what you want at a time that suits you.

Here are some of our most frequently asked questions;

How do I return an item?

Can I track the delivery of my order?

Do you offer free returns?

Can I exchange an item?

What is your returns policy?


Take me to the Help Centre


However, if you can’t find the answer you’re looking for, then please get in touch via the ‘Live Chat’ button available on any of our FAQ pages.

We’re available to help with any queries Monday to Friday from 9am to 5pm - any messages left outside of that, we’ll be back in touch as soon as we’re back in the office.

Alternatively, if you’d like to send us a message, you can email us on [email protected] and we’ll respond as soon as possible!


If you’ve placed an order for collection, our address is;

Equine Superstore, FMG Retail Building, London Road, Sayers Common, West Sussex, BN6 9HS

Our opening hours are;

Monday to Thursday - 9am-5pm

Friday - 9am-2.30pm

Saturday - Closed

Sunday - Closed