This measuring stick measures up to 180cm and has a handy built in spirit level to help ensure your measurements are accurate.
Any order places from 1st November to 23rd December will be subject to an extended Christmas returns period.
Any returns must be received by 12th January accompanied with a completed returns form.
We are happy to exchange or refund your items if you aren't happy with them, however we do have a few guidelines...
• In accordance with The Consumer Protection (Distance Selling) Regulations 2000 there is a cancellation period of 7 working days in which to cancel the order.
• Customers may return any item within 14 working days for a full refund or exchange providing the goods are in a re-merchantable condition, in the original packaging and with original labels still attached where applicable. All returned packages must include a completed Equine Superstore Returns Form. It is the customer’s responsibility to return the goods to Equine Superstore and we recommend you send via a method with proof of delivery. Return postage for goods that are correct as per the original order and are not faulty or damaged are returned at the customer’s expense. Equine Superstore reserve the right to refuse returns or make a partial refund at our discretion if items are not returned and received in an entirely re-merchantable condition. Please note that if items are not considered to be in a resalable condition then a re-stocking fee may be charged.
• Items returned for an exchange that are correct as per the original order and are not faulty or damaged will incur a replacement carriage charge where applicable.
• If an item arrives damaged, the customer must report the damage to Equine Superstore within 7 working days of receipt of the item. We regret that we may not be able to offer a full refund if the damage is not reported within this time. If the incorrect item is received, this also must be reported within 7 working days of receipt of the item.
• If an item is faulty, the customer must report the fault to Equine Superstore immediately. All goods are subject to the manufacturers guarantee and in some circumstances, it may be more beneficial to deal with and send goods back direct to the manufacturer. Equine Superstore will advise the customer if this is the best course of action. We recommend that items are sent back using a tracked courier method especially for items with a value of £50 or more. Faulty items cannot be replaced until the manufacturer has agreed a replacement, please allow up to 31 days for this to be processed. If no faulty is found with the item, a service and postage charge may be applicable.
• Please note we do not accept returns on any saddles.
• Please allow 7-14 working days for returns to be processed from receipt at Equine Superstore. Please allow a further 3-5 working days for funds to arrive in your account where a refund is approved.
• This will not affect your statutory rights.
ALL RETURNS MUST BE ACCOMPANIED WITH A EQUINE SUPERSTORE RETURNS FORM. Click here to see our form
All returns should be sent to the following address:
Equine Superstore Returns Department
FMG Retail Building
London Road
Sayers Common
West Sussex
BN6 9HS
Free Delivery - UK Mainland
If you spend £65 or more, we offer a fantastic FREE delivery service. (Your delivery address must be based in UK mainland to qualify for free delivery, this excludes UK Islands and Channel Islands). Orders sent on a Free Delivery service will arrive within 10 working days.
Standard Delivery - UK Mainland
Using our Standard Delivery service, your order should be with you within 3-4 working days from placing your order (excludes weekends and bank holidays).
Get Standard UK Delivery for just £4.99
Next Day Delivery - UK Mainland
We will dispatch your order the same day if you place your order before 2pm (excluding Saturday and Sunday). Next day orders must be placed before 2pm to guarantee this service and the delivery address must be UK mainland. Deliveries are made Monday-Friday only so if an order is placed after 2pm on a Thursday it will be delivered the following Monday.
Get UK Next Working Day Delivery for just £8.99
When do you dispatch?
We aim to dispatch all items with an ‘In stock’ status on the day of purchase if placed before 2pm. If your item has a status of ‘Available within 10 days’ this item will be on order with our trusted suppliers and will be shipped as soon as it arrives in our warehouse. Learn more about stock status’
If your item is on special order from a supplier then we will be in contact to let you know if this incurs any delay in your prefered delivery chosen during original purchase.
Orders will not be dispatched during weekends or public holidays.
Can I collect my order?
Yes, if you are local to us then you are able to collect from our warehouse in Sayers Common for free, just select ‘collection’ when selecting your delivery option at checkout. Once your order is picked and ready we will call you to let you know it is ready for collection. On collection please bring your order number, and proof of identity, so our warehouse staff can quickly locate your parcel when you arrive. Please note that we no longer have a shop so orders must be placed and paid for before visiting the warehouse. Check if you're nearby by taking a look at our address on a map >
European Delivery
We do have set prices online to ship to European and international locations. Please note these prices are not based on the weight of your parcel therefore if you would like to contact our team directly for a quote then we would be happy to take your order over the phone. In some cases your order may incur a surcharge due to being oversize or overweight, if this should happen we will be in contact as soon as possible. If you do not wish to pay the surcharge, your order will be cancelled and your payment refunded in full.
