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Christmas Returns

Any orders placed from the 1^st November to 24^th of December 2018 will qualify for an extended exchange policy. All products for exchange must be received back with us by the 15^th January 2019. Products returned outside of the standard 14 day return policy can only be exchanged for another product and no refunds will be issued.

• Customers may return any item within 14 working days for a full refund or exchange providing the goods are in a re-saleable condition, in the original packaging and with original labels still attached where applicable.

• All returned packages must include a completed Equine Superstore Returns Form.

• Returns labels must NOT be stuck to the product packaging (eg boot boxes) and should be secured to suitable outer packaging that protects the product packaging.  

• Equine Superstore reserve the right to refuse returns or make a partial refund at our discretion if items are not returned and received in an entirely re-saleable condition. Please note that if items are not considered to be in a resalable condition then a re-stocking fee may be charged.

• If an item arrives damaged, the customer must report the damage to Equine Superstore within 7 working days of receipt of the item. We regret that we may not be able to offer a full refund if the damage is not reported within this time.

• If the incorrect item is received, this also must be reported within 7 working days of receipt of the item.

• If an item is faulty, the customer must report the fault to Equine Superstore immediately. All goods are subject to the manufacturer's guarantee and in some circumstances, it may be more beneficial to deal with and send goods back direct to the manufacturer. Equine Superstore will advise the customer if this is the best course of action. We recommend that items are sent back using a tracked courier method especially for items with a value of £50 or more. Our returns label system provides this service for only £5.  Faulty items cannot be replaced until the manufacturer has agreed to a replacement, please allow up to 30 days for this to be processed. If no fault is found with the item, a service and postage charge may be applicable.

• Please allow at least 7 working days for returns to be processed from receipt at Equine Superstore. Please allow a further 3-5 working days for funds to arrive in your account where a refund is approved.

For more information on Returns, please visit our Help Centre 

Christmas Delivery Dates

Due to Christmas delivery restrictions our last shipping dates to ensure you get it in time for Christmas are as follows; 

Standard Delivery – Order before 2pm Monday 17^th December

Next Day Delivery – Order before 2pm Wednesday 19^th December

We have various delivery options available - see below for details on each

Free Delivery - UK Mainland

If you spend £65 or more, we offer a fantastic FREE delivery service. (*Your delivery address must be based in UK mainland to qualify for free delivery, this excludes Channel Islands, Islands of Scotland and Highlands). Orders sent on a Free Delivery service will arrive within 10 working days.

Standard Delivery - UK Mainland

Using our Standard Delivery service, your order should be with you within 3-4 working days from placing your order (excludes weekends and bank holidays).

Get Standard UK Delivery for just £4.99

Next Day Delivery - UK Mainland

We will dispatch your order the same day if you place your order before 2pm (excluding Saturday and Sunday). Next day orders must be placed before 2pm to guarantee this service and the delivery address must be UK mainland*. Deliveries are made Monday-Friday only so if an order is placed after 2pm on a Thursday it will be delivered the following Monday.

Get UK Next Working Day Delivery for just £8.99

European Delivery

We have set prices online to ship to European and international locations. Please note these prices are not based on the weight of your parcel therefore if you would like to contact our team directly for a quote then we would be happy to take your order over the phone. In some cases, your order may incur a surcharge due to being oversize or overweight, if this should happen we will be in contact as soon as possible. If you do not wish to pay the surcharge, your order will be cancelled and your payment refunded in full.

Rest of the World

We may be able to deliver to other countries but cannot guarantee this as it may not be included in our contract with our couriers. If you would like a delivery quote for an order to be sent to a country that is not included in the above list please contact us by email including your full address and the items you require so we can provide a quote.

Can I collect my order?

Yes, if you are local to us then you are able to collect from our warehouse in Sayers Common for free, just select ‘collection’ when selecting your delivery option at checkout. For more information on collections click here

Please note that we no longer have a shop so orders must be placed and paid for before visiting the warehouse.

For more information on Delivery, please visit our Help Centre